Our continued growth since 2008 is based on the trust placed in Charter Court by both our customers and employees. We therefore place a great deal of emphasis on building relationships with them. We recognise the importance of giving something back to our local communities and have several schemes in place through which our business and our employees can do so.
High level of customer satisfaction
Customer satisfaction is of the utmost importance at Charter Court. Obtaining customer feedback allows us to analyse the performance of our products and services to ensure they remain in line with customer needs. We have a Net Promoter Score of 67.
Leadership in employee engagement
The hardworking and positive attitude embedded in our culture and ethos allows our employees to grow and develop. We encourage employee feedback and suggestions through our Employee Representation Committee and ‘Question Time’ feature on the staff intranet. We also have a dedicated Learning and Development Team, who have helped to develop many training programmes, resources and initiatives to maximise individual potential.
Supporting the local community
Charter Court sponsorship of Wolverhampton Rugby Club and Alvechurch Cricket Club goes further than just financial contributions. We aim to promote activities which have a positive and lasting impact in the local community.
Through our ‘Good Causes Fund’ we invest in causes our employees are passionate about, and we support a different local charity each year.
2017: Socks and Chocs
Socks and Chocs is the brainchild of ex-armed forces and West Midlands Police Officer Ian Northcott.
Inspired by experiences in his own career, Ian set up Socks and Chocs to raise funds to provide a pair of clean, dry socks to members of the homeless community on the streets of Birmingham and Wolverhampton. He has worked tirelessly since 2010 and funds now see socks, chocs, and sleeping bags distributed as far afield as Coventry and Worcester.
We’ve set ourselves a challenging target for this year to help Ian reach even more of those who need help from Socks and Chocs.
2016: The Chris Westwood Charity
We supported The Christ Westwood Charity throughout 2016. Focusing on Stourbridge and the surrounding areas, it supports children and young people with physical disabilities by providing financial help to fund the purchase of mobility equipment.
Total raised: £60,835.61
2015: Believe to Achieve
Lisa Potts, the Wolverhampton nursery school teacher who protected her class from a machete wielding attacker in 1996, founded Believe to Achieve in 2001. The charity tackles low self-esteem issues for children in Wolverhampton. It is a small charity, so the money we raised during 2015 made a huge difference to their work and the local community.
Total raised: £41,032.51
2014: Compton Hospice
In 2014 we challenged ourselves to raise £10,000 for Compton Hospice. Effort and enthusiasm from around the business saw us more than double that amount. By the end of the year we had contributed £27,749.81 to help patients facing life-limiting illnesses.
Total raised: £27,749.81