Charter Court Financial Service Group plc is the UK’s leading specialist mortgage lender, purpose built to meet increasing customer demand for specialist mortgages, attractive savings products, exceptional value and great service.
Charter Court aims to deliver high quality growth and sustainable and attractive risk-adjusted returns. The Group attempts to accomplish its aims by maintaining balance and delivering success across its key goals:
|Strategic targets||KPIs||Medium term target||Delivery in 2018|
Deliver sustainable balance sheet growth
|Loan book growth||>20%||
Maintain disciplined risk management
|Cost of risk||Sector leading through the cycle||
Maintain high levels of operating efficiency
|Cost income ratio||Low 30s (%)||
|Net interest margin||Above 3%||
Deliver shareholder value
|Return on equity||Mid 20s (%)||
|Dividend pay-out||Minimum 25% pay-out ratio and progressive||
In addition to the financial targets above, the Group aims to develop two key non-financial goals:
Customer loyalty - We aim to deliver a quality service and product proposition to mortgage brokers and their customers and to retail depositors.
Leading employer - The Group also aims to maintain its status as a leading employer, with low staff turnover and high staff engagement. The Group measures this by monitoring attrition rates, absence rates and training hours achieved and by asking employees to complete The Sunday Times Top 100 Companies to Work For survey each year. In 2018 we were ranked as the sixth best place to work in the ‘mid’ sized business category (2017: third) and were the highest placed bank for a second year.
How we deliver our strategy
We operate in selected specialist mortgage markets where we can deploy our deep credit knowledge
We deliver a quality service and product proposition tailored to mortgage brokers and their customers
We deploy consistent underwriting decisions to effectively mitigate credit risk
We have an efficient and scalable, bespoke operating platform
We have a dynamic and sophisticated funding strategy
We aim to deliver strong growth and sustainable returns to our shareholders