Charter Court Financial Service Group plc is the UK’s leading specialist mortgage lender, purpose built to meet increasing customer demand for specialist mortgages, attractive savings products, exceptional value and great service.
Deliver high quality growth and sustainable and attractive risk-adjusted returns.
In pursuing its strategy, Charter Court aims to deliver high quality growth and sustainable and attractive risk-adjusted returns. The Group attempts to accomplish its aims by maintaining balance and delivering success across its key goals:
|Strategic goal||KPIs||2017 Target||Delivery in 2017|
Deliver sustainable balance sheet growth
|Originations||Stable from 2016 into 2017||
|Loan book growth||At least 20% growth in the medium term||
Maintain disciplined risk management
|Cost of risk||Sector leading through the cycle||
Conduct rigorous margin management
|Net interest margin||Broadly flat or marginally higher year-on-year in 2017||
|Cost income ratio||Low 30s (%) in the short to medium term||
Deliver shareholder value
|Return on equity||Mid 20s (%)||
In addition to the financial targets above, the Group aims to develop two key non-financial goals:
Customer loyalty - we aim to deliver a quality service and product proposition to mortgage brokers and their customers and to retail depositors. Our efforts in this respect are reflected in our combined NPS of 67 (57 for mortgage customers and 70 for retail depositors).
Leading employer - the Group also aims to maintain its status as a leading employer, with low staff turnover and high staff engagement. The Group measures this by monitoring attrition rates, absence rates and training hours achieved and by asking employees to complete The Sunday Times Top 100 Companies to Work For survey each year. In 2017 we were ranked as the third best place to work in the ‘mid’ sized business category.
How we deliver our strategy
We operate in selected specialist mortgage markets where we can deploy our deep credit knowledge
We deliver a quality service and product proposition to mortgage brokers and their customers
We deploy consistent underwriting decisions efficiently to effectively mitigate credit risk
We have an efficient and scalable, bespoke operating platform
We have a dynamic and sophisticated funding strategy
We aim to deliver strong growth and sustainable returns to our shareholders