Our brands

We serve retail savings customers through Charter Savings Bank, mortgage customers and mortgage intermediaries through Precise Mortgages, and institutional clients through Exact Mortgage Experts.

Just two months after achieving our second top 10 ranking in the Sunday Times Best 100 Companies to Work For, we were proud to be recognised as one of the UK’s most inspiring companies in an influential report created by the London Stock Exchange Group.


Charter Savings Bank

Charter Savings Bank was launched in March 2015 to provide savings products to UK consumers, as a natural extension to our mortgage lending and servicing businesses. The Bank does not operate any branches. All applications can be submitted online (24/7). Our customers are supported by our call centre 7 days a week.

The development of a retail banking proposition has enabled us to further diversify and strengthen our business model.

Since launch, Charter Savings Bank has opened over 105,000 new savings accounts with total balances of £3.9bn. Continued strong growth has put it ahead of expectations.


Precise Mortgages

Precise Mortgages provides residential and buy to let mortgages, along with bridging and second charge loans to borrowers who are underserved by High Street lenders.

By distributing products exclusively through the mortgage intermediary market, we give borrowers additional choice when considering the most suitable mortgage for their needs, and provide innovative specialist products to meet the needs of property investors.

Precise Mortgages is led by experienced industry professionals, and is supported by highly skilled teams with experience and insight spanning the entire mortgage lifecycle. Precise Mortgages is underpinned by the expertise provided by Exact Mortgage Experts in terms of analytics capability and full servicing of customers who select a Precise Mortgages product.

We invest heavily in the best loan origination, credit analysis, and fraud management information and technology. This has resulted in excellent mortgage performance.

To date Precise Mortgages has been awarded over 30 industry awards for its excellence in products, service, technology and people.

Originations totalling £7.3bn has delivered high quality mortgage assets* of which just 31 accounts are 3 or more months in arrears** (excluding possessions).

*Mortgage asset origination value as at end of September 2017
**Arrears rate as at end of September 2017


Exact Mortgage Experts

Exact Mortgage Experts is a Fitch-rated mortgage servicer, administering mortgages originated by Precise Mortgages and selected third parties. It offers portfolio trading pricing, specialist analytics and credit consultancy to institutional clients.

Since launch in 2008 in excess of £21bn of mortgage assets have undergone a loan-by-loan risk assessment giving us an unrivalled insight into credit risk. In April 2015 Fitch upgraded our Special Servicer Rating to RSS2, while in September 2016 our Primary Servicer rating was upgraded to RPS2.