- About us
- Our strategy
- Our business model
- Our brands
- Investing in our community
We serve retail savings customers through Charter Savings Bank, mortgage customers and mortgage intermediaries through Precise Mortgages, and institutional clients through Exact Mortgage Experts.
Charter Savings Bank
Charter Savings Bank was launched in March 2015 to provide savings products to UK consumers, as a natural extension to our mortgage lending and servicing businesses. The Bank does not operate any branches. All applications can be submitted online (24/7). Our customers are supported by our call centre 7 days a week.
The development of a retail banking proposition has enabled us to further diversify and strengthen our business model.
Since launch, Charter Savings Bank has opened over 80,000 new savings accounts with total balances in excess of £3 billion. Continued strong growth has put it ahead of expectations.
Precise Mortgages provides residential and buy-to-let mortgages, along with bridging and second charge loans to borrowers who are underserved by High Street lenders.
By distributing products exclusively through the mortgage intermediary market, we give borrowers additional choice when considering the most suitable mortgage for their needs, and provide innovative specialist products to meet the needs of property investors.
Precise Mortgages is led by experienced industry professionals, and is supported by highly skilled teams with experience and insight spanning the entire mortgage lifecycle. Precise Mortgages is underpinned by the expertise provided by Exact Mortgage Experts in terms of analytics capability and full servicing of customers who select a Precise Mortgages product.
We invest heavily in the best loan origination, credit analysis, and fraud management information and technology. This has resulted in excellent mortgage performance.
To date Precise Mortgages has been awarded over 30 industry awards for its excellence in products, service, technology and people.
*Mortgage asset origination value as of 28th February 2017
**Arrears rate as of 28th February 2017
Exact Mortgage Experts
Exact Mortgage Experts is a Fitch-rated mortgage servicer, administering mortgages originated by Precise Mortgages and selected third parties. It offers portfolio trading pricing, specialist analytics and credit consultancy to institutional clients.
Exact was launched in 2008, utilising our credit and collections expertise to help established lenders analyse and service their mortgage portfolios. In excess of £9 billion of mortgage assets have since undergone a loan-by-loan risk assessment giving us an unrivalled insight into credit risk.
As a result, Fitch Ratings upgraded our Special Servicer Rating to RSS2 in April 2015, and in September 2016, upgraded our Primary Servicer operation rating to RPS2.